Refund Policy

• If you have paid but no council session has run on your account, you can get a full refund within 14 days — no questions asked.
• Once a session has run, you have consumed the substance of the Service for that period. At that point refunds are discretionary rather than automatic.
• You can cancel at any time from your account settings. Cancelling stops future charges and you keep access until the end of the period you already paid for.

If you are a consumer resident in the European Union, EU Directive 2011/83/EU normally gives you 14 days to withdraw from a distance purchase of digital services and receive a full refund.

For digital services delivered immediately, that right ends once performance has begun, provided you expressly requested immediate performance and acknowledged that you would lose the right of withdrawal. At checkout we ask you to give exactly that consent, because a council session begins consuming substantial compute on your behalf as soon as you run one.

In practice:

• No session run yet: your withdrawal right is intact. Contact us within 14 days of the charge and we will refund you in full.
• At least one session run: the statutory withdrawal right no longer applies to that billing period, because you asked us to start and we did.

This section applies to consumers. If you purchase as a business, the statutory withdrawal right does not apply, though the goodwill window below may still be offered.

Beyond the statutory right above, we offer a goodwill refund within 14 days of your first charge on a first subscription if the Service is not a fit for you, even if you have run sessions. This applies once per customer and does not apply to renewals or to repeat subscriptions.

Subscriptions renew automatically until cancelled. Renewal charges are generally non-refundable, because you have had continuous access throughout the period.

We will, however, consider a refund of a renewal charge where the renewal was clearly unintended and the plan went effectively unused in that period — for example, you meant to cancel, did not, and ran no sessions after the renewal date. Contact us and we will look at the account.

To avoid unwanted renewals, cancel from your account settings before the renewal date. Your renewal date is shown in your billing settings.

• Consumed usage. Sessions that have already run are not refunded on a pro-rata basis.
• Dissatisfaction with AI output. The Service produces AI-generated opinions that may be wrong, incomplete, or simply not what you hoped for. That is the nature of the product and is disclosed prominently in our Terms of Service. Output you disagree with is not by itself a defect. If the Service is technically broken, that is different — tell us.
• Accounts terminated for cause. If we terminate your account for breach of the Terms or our Acceptable Use Policy, unused time is not refunded.
• Taxes already remitted, where a refund of tax is not available to us under applicable rules. Where tax is refundable, it is refunded with the principal.

Email support@venturecortex.com from the email address on your account, and include:

• The email address on the account
• The approximate date and amount of the charge
• A one-line reason (helps us fix the underlying problem)

You do not need a specific form of words. We aim to acknowledge refund requests within 2 business days and to decide within 14 days of receiving the request.

Approved refunds are issued through Stripe to the original payment method. We cannot refund to a different card or account.

Once we issue the refund, the funds typically appear within 5–10 business days, depending on your bank or card issuer. That final leg is outside our control.

Refunding a subscription charge does not by itself cancel the subscription. If you want billing to stop, cancel in your account settings or ask us to cancel it when you request the refund.

If something has gone wrong, please contact us before opening a chargeback with your bank. We would much rather refund you directly — it is faster for you and cheaper for us.

If you are a consumer in the EU and we cannot resolve a complaint between us, you may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

For refund requests or questions about this policy, contact support@venturecortex.com. Our registered identification and address are in section 1 of the Terms of Service.